Helen Vargas

I’m a bilingual professional who translates results-driven thinking into consistent quality. In my QA Analyst role, I review cases, client policies, and requirements to ensure accuracy and compliance, running thorough quality checks and recommending improvements that strengthen client satisfaction.

I also bring strong leadership and coaching experience from customer service operations—serving as a Subject Matter Expert and Team Leader/ Supervisor / Learning Bay Coordinator. I monitored call quality and customer satisfaction metrics, trained and onboarded new agents, delivered real-time call coaching, and managed the Learning Bay and Guest Loyalty Programs while motivating multicultural teams to meet performance goals.