Open to opportunities

Jose Villar

@josevillar1

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Quality Control and Data Analyst specializing in compliance, process improvement, and operational excellence.

Guatemala

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What I'm looking for

I’m looking for a role where I can own quality and compliance, turn complex data into clear insights, and continuously improve processes. I want to lead audits and coaching, strengthen KPI performance, and support operational excellence with tools like Excel, Power Query, Power BI, SQL, and SAP.

I’m a results-driven Quality Control Specialist and Data Analyst with 9+ years of experience in multinational environments, focused on process improvement, quality assurance, and operational excellence. In my recent roles at Capgemini, I lead global compliance operations, coordinate audit and quality reviews across regions, validate supplier documentation, and monitor KPIs, SLA performance, and quality metrics.

Across billing, collections, and operations support, I’ve strengthened service quality by conducting quality reviews, investigating discrepancies, and driving corrective actions through root-cause analysis. I’m advanced in Excel, Power Query, Power BI, and experienced with SAP and SQL-based systems, and I consistently coach teams through standardized workflows, training materials, and audit-informed feedback.

Experience

Work history, roles, and key accomplishments

Current

Team Lead – Group Compliance

Current

Capgemini S.A.

Jan 2025 - Present (1 year 6 months)

Led global compliance operations across multiple international business units, ensuring quality standards and operational consistency. Coordinated audits and quality reviews, reviewed supplier documentation for compliance, and monitored KPIs and quality metrics while driving process improvement.

Compliance Operations Audit Coordination Quality Assurance Global Compliance KPIs Quality Process Improvement Stakeholder Management Coaching

AI Quality Evaluator

RWS

Jul 2022 - Apr 2026 (3 years 9 months)

Evaluated AI-generated content against quality guidelines to ensure accuracy, consistency, and policy compliance. Reviewed annotation and evaluation tasks, documented results with justifications, and escalated recurring quality trends and inconsistencies per project procedures.

AI Content Evaluation Accuracy and Consistency Checks Policy Compliance Annotations Evaluation

Process Lead – Discovery

Capgemini S.A.

Jan 2022 - Dec 2024 (2 years 11 months)

Led Billing & Collections operations while ensuring adherence to quality standards, internal procedures, and service level agreements. Conducted quality reviews, monitored team performance with KPI analysis, managed escalations with root-cause analysis, and delivered training/coaching to support consistent process adoption.

Billing And Collections Quality Standards Review Process Compliance KPI Analysis Quality Operational Reporting Root Cause Analysis Training Materials Team Coaching Escalation Management Client Meetings

Operations Support Contractor

Uno Petrol

Jan 2021 - Jan 2022 (1 year)

Processed daily retail sales closures and performed data validation, reconciliation, and quality checks to support accurate financial and operational reporting. Investigated transactional discrepancies, implemented data corrections, and supported system updates and pricing/configuration changes across multiple retail locations.