At FluxWorth Digital Agency, I respond to customer inquiries through email, live chat, and phone. I record interactions, service requests, and follow-up notes in CRM systems to maintain organized case histories.
I coordinate with internal teams and escalate complex issues, then follow up on open requests and communicate progress to customers.
Previously, I managed client inquiries and complaints at Fredism Global Ventures and handled customer requests at Mikano, documenting interactions and coordinating service through to resolution.
