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Helen Idoko

@helenidoko

Customer support representative at St hairlen, creating AI-assisted workflows for inquiries, bookings, and follow-ups.

At St hairlen, I manage customer inquiries and service requests across digital channels, and developed structured workflows for recommendations, quotations, bookings, and after-sales follow-up. I also designed AI-assisted response processes using ChatGPT to support consistent communication.

In my automation projects, I configured an email notification workflow with Zapier and built a spreadsheet-based attendance tracking process using Google Sheets and Google Apps Script. I’ve also created chatbot and landing-page projects using ManyChat, GoHighLevel, Kits, and Mailchimp.

Experience

Work history, roles, and key accomplishments

Current

Welfare and Engagement Coordinator

Current

Floweath Tech Hub

Aug 2026 - Present (2 months)

Coordinate participant communication, engagement activities, and follow-up processes. Respond to inquiries and maintain organized records while addressing concerns promptly.

Communication Skills Organization Stakeholder Management

Current

Customer Support Representative

Current

St Hairlen

Feb 2024 - Present (2 years 8 months)

Manage customer inquiries and service requests across digital channels, ensuring timely responses. Develop structured communication workflows and AI-assisted response processes using ChatGPT.

Customer Support Google Sheets ChatGpt Workflow Automation Lead Management

Education

Degrees, certifications, and relevant coursework

University of Jos

Science (Degree), Science

2018 - 2025

Activities and societies: Automated repetitive tasks using Make.com, Zapier, and n8n; built chatbots with ManyChat and GoHighLevel; created landing pages for email campaigns; handled customer onboarding and follow-up; tracked leads and sales records.

Pursued a Science degree with focus on automation and customer support workflows. Completed projects in AI automation, chatbot development, and CRM management.