Open to opportunities

Helene Martin

@helenemartin

Healthcare administrative professional at EmbracingLifeWellnessCenter coordinating psychiatric intake and administering NeuroStar TMS treatments.

United States

Message

At EmbracingLifeWellnessCenter, I coordinate patient scheduling and psychiatric intake, manage 100+ daily phone calls, and maintain EMR documentation and HIPAA compliance. I also support psychiatric nurse practitioners with medical assisting and care coordination.

I administer NeuroStar TMS treatments and document patient progress using SOAP notes and PHQ-9 assessments. My experience also includes veterinary clinic reception, appointment scheduling, medical records, and payment processing.

Experience

Work history, roles, and key accomplishments

Current

Receptionist | Intake Coordinator | Medical Assistant | Certified TMS Technician

Current

EmbracingLifeWellnessCenter

Apr 2025 - Present (1 year 7 months)

Coordinate patient scheduling and psychiatric intake for an outpatient behavioral health practice. Manage 100+ daily phone calls while providing compassionate, professional customer service.

Patient Scheduling EMR Documentation HIPAA compliance Medical Assisting TMS Treatment S.O.A.P. Notes PHQ 9 Customer Service Care Coordination

Receptionist

TampaVeterinaryHospital

Dec 2024 - Apr 2025 (4 months)

Managed a high-volume multi-line phone system while scheduling appointments and responding to client inquiries. Updated electronic medical records and processed payments.

Multi Line Phone Systems Appointment Scheduling EMR Data Entry Payment Processing Customer Service Medical Records

Receptionist

CuyahogaFallsVeterinaryClinic

Aug 2023 - May 2024 (9 months)

Answered approximately 100 calls daily and scheduled appointments using electronic scheduling software. Managed patient files and provided administrative support.

Electronic Scheduling Customer Service Medical Records Payment Collections Administrative Support