At General Hospital, Etim Ekpo, I resolved patient and caregiver concerns in real time, explained care plans, and helped people understand their next steps.
I prioritised incoming concerns by urgency and escalated complex cases to physicians. I also documented recurring follow-up gaps and coordinated referrals with hospital staff to support continuity of care.
During my clinical rotations at University of Calabar Teaching Hospital & General Hospital, Calabar, I communicated with patients and families in Emergency, Medical-Surgical, and Primary Care settings. I documented case details, coordinated handoffs, and participated in patient and family education.
I’m a Registered Nurse with HIPAA Compliance and Medical Virtual Assistant certifications, plus telehealth training. I’ve worked across patient-facing voice, chat, and written support, and used tools including Zendesk, HubSpot, and WhatsApp Business.
