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Helder Silva

@heldersilva1

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General Manager at Facility Paraguay who redesigned five business units and grew net profit fivefold.

Paraguay

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What I'm looking for

I'm open to fully remote roles in operations, customer success, customer support, sales, account management, administration and finance, or legal operations. I can start immediately and work across UTC-8 to UTC+1, ideally UTC-3.

At Facility Paraguay, I run five business units as General Manager, Head of Operations and Products. I redesigned their commercial and operational processes, helping grow net profit fivefold in five months with no increase in headcount.

I also redesigned product formatting, marketing and lead acquisition, and grew the company YouTube channel from 20,000 to 104,000 subscribers. I map bottlenecks across business functions and turn client needs into operating rules and service specifications.

At Integros, I moved from Closer to Customer Success Manager and expanded average customer value from around US$900 to up to US$12,000 through longer contracts and renewals. I onboarded and advised customers, tracking each account against agreed objectives.

Earlier, I managed sales operations for three developments at Lminas Imoveis and coordinated a team of six agents. My background also includes eight years managing financial and administrative processes in the Brazilian Air Force, a law degree, postgraduate degrees in Corporate Law and Applied Finance, and teaching Bitcoin and self-custody online.

Experience

Work history, roles, and key accomplishments

Current

General Manager, Head of Operations and Products

Current

Facility Paraguay

Jun 2025 - Present (1 year 4 months)

Led commercial and operational redesign of 5 business units, growing net profit 5x in 5 months. Redesigned product formatting, marketing, and lead acquisition, and rebuilt internal processes end to end.

Operations Management Process Improvement Marketing Lead Generation Product Management Strategic Planning Performance Management YouTube Growth

Current

Instructor, Bitcoin and Self-Custody

Current

Escola Santa Cruz

May 2025 - Present (1 year 5 months)

Built and recorded an online course of over 50 lessons on Bitcoin and self-custody, with a peak of 30 concurrent students. Current work limited to answering student questions.

Teaching course creation Bitcoin Self Custody Cryptocurrency

Current

Personal Finance and Digital Assets Consultant

Current

Independent Advisory Practice

Jun 2024 - Present (2 years 4 months)

Advise individuals on personal financial structuring, international asset structuring, and Bitcoin and cryptocurrency including self-custody and key management.

Financial Advisory Asset Structuring Bitcoin Cryptocurrency Self Custody Key Management

Negotiation and Sales Specialist, Closer

Instituto Veritas

Mar 2026 - Aug 2026 (5 months)

Ran sales calls and consultative meetings for healthcare products, applying SPIN Selling. Owned follow-up and CRM discipline across the pipeline.

Sales Consultative Selling SPIN Selling CRM Pipeline Management Follow up

Liquidity Provider

Spyke to Spyke

Mar 2025 - Mar 2026 (1 year)

Filled occasional buy and sell orders for Paraguayan guarani, Bitcoin, and USDT on a peer-to-peer digital asset trading platform on an on-demand basis.

Trading Cryptocurrency P2P Liquidity Provision

Customer Success Manager

Integros

Jan 2024 - Mar 2026 (2 years 2 months)

Expanded average portfolio LTV from 4-month cycles to 12-month contracts and renewals, raising average customer value from US$900 to US$12,000. Onboarded and advised customers on commercial process and product build.

Customer Success Onboarding Account Management LTV Documentation Problem Solving

Sales Manager

Lminas Imoveis

Oct 2020 - Dec 2023 (3 years 2 months)

Coordinated sales operations for 3 developments, leading a team of 6 agents. Drove a launch to over 80% of units sold in 3 months and delivered training to internal and partner teams.

Sales Management Team Leadership Target Setting Performance Monitoring Training CRM Specification

Associate Real Estate Agent and Sales Management Assistant

Loft, Minas Brisa and Grupo EPO

Jan 2020 - Dec 2023 (3 years 11 months)

Sold and sourced apartments in prime neighborhoods with tickets from US$100,000 to US$400,000. Managed lead pipeline, product presentations, and sales spreadsheets.

Real Estate Sales Lead Management Pipeline Management Spreadsheets

Owner and Partner

Hidra Gestao Imobiliaria

Oct 2020 - Nov 2023 (3 years 1 month)

Drafted, reviewed, and negotiated contracts for every transaction, handled mediation, and delivered consultative service to a high-end portfolio.

Contract Negotiation Mediation Consultative Selling Real Estate

Corporal and 1st and 2nd Class Private

Brazilian Air Force

Aug 2012 - Jul 2020 (7 years 11 months)

Managed financial resources, accounting entries, payment processes, and procurement under audit. Absorbed duties of sub-officer and sergeant, optimizing section processes.

Financial Management Accounting Procurement Audit Process Optimization Supplier Negotiation

Researcher

Oswaldo Cruz Foundation (Fiocruz)

Oct 2009 - Dec 2011 (2 years 2 months)

Conducted laboratory research in Natural Products Chemistry and Applied Microbiology, expanding the project to the Federal University of Minas Gerais, and published on antimicrobial activity of fungal extracts.

Research Microbiology Chemistry Publications