Lauren Ramirez
@laurenramirez
Committed professional excelling in customer service and data analysis.
What I'm looking for
As a dedicated professional with a strong focus on high-performance development, I thrive both individually and in team settings. My expertise lies in customer service, where I excel in both English and Spanish, ensuring that clients receive the best possible support. I am also proficient in web design and programming languages, including HTML and React.js, which allows me to bridge the gap between technical skills and interpersonal communication.
In my recent role as General Manager at Ovion Equity Partners, I managed customer relations, human resources, and financial product advisory, all while building strong relationships with clients. My experience in the insurance sector with FARMERS and PROGRESSIVE has further honed my skills in cross-selling and client engagement. I am also adept at data analysis and visualization using POWER BI, showcasing my ability to combine technical expertise with exceptional interpersonal skills.
Experience
Work history, roles, and key accomplishments
General Manager, Administration
Ovion Equity Partners
Jan 2024 - Oct 2024 (9 months)
Managed customer service in English and Spanish, handled human resources, and advised on financial products. Responsible for cross-selling and relationship building, including selling FARMERS and PROGRESSIVE insurance.
Customer Service
Cidesa
Jan 2023 - Jun 2023 (5 months)
Provided customer service in Spanish, processed transactions, and resolved customer issues. Ensured documentation and regulatory compliance were met.
Education
Degrees, certifications, and relevant coursework
Universidad Autónoma de Asunción
Lic. en Ciencias Informáticas, Ciencias Informáticas
2024 -
Currently pursuing a Bachelor's degree in Computer Science, focusing on various aspects of information technology. Developing skills in web design languages, programming, and data analysis.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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