Hein Htet Zaw
@heinhtetzaw
Product manager specializing in mobile banking and digital financial solutions.
ThailandWhat I'm looking for
I am a business and product specialist with seven years' experience in the banking industry, focused on mobile and internet banking product development and digital transformation. I lead cross-functional teams, drive user adoption initiatives, and mentor associates to deliver customer-centric financial products.
My background spans product management, business intelligence, project management, and UI/UX presentation design, with hands-on experience implementing Power BI reporting, managing vendor development, and conducting UAT. I have successfully improved mobile banking platforms and built new account-opening processes to increase acquisition and engagement.
Currently pursuing an MBA at SIAM University, I use data insights to optimize performance, resolve customer issues, and promote innovation that enhances the banking customer experience.
Experience
Work history, roles, and key accomplishments
Head of Mobile Internet Banking
Abank
Sep 2024 - Apr 2025 (7 months)
Led product management for Mobile and Corporate Internet Banking, drove user adoption initiatives, resolved customer complaints, and mentored a team of 4 associates to improve product quality and satisfaction.
Senior Manager, Aplus Product
Abank
Mar 2023 - Aug 2024 (1 year 5 months)
Managed Aplus Agent Application and portal development, translated business needs to vendor (URANUS), authored BRDs, led UAT and oversaw defect resolution to deliver production-ready features.
Manager, Corporate Banking Strategy
Abank
Mar 2022 - Feb 2023 (11 months)
Led business analysts to deliver Power BI reports and set up data structures for corporate banking BI, coordinated data collection from business units and improved reporting formats.
Product Manager, Internet Banking
Abank
Nov 2020 - Feb 2022 (1 year 3 months)
Supported digital channels delivery for corporate customers, developed strategies and digital products to grow mBanking/iBanking users, and designed UI/UX and online account opening flows to boost acquisition.
Business & IT Operations Analyst
Abank
Apr 2019 - Oct 2020 (1 year 6 months)
Reported ICT KPIs to the COO, assisted CTO with management presentations, resolved core banking technical issues, coordinated card scheme integrations and served as eWallet project coordinator.
Senior Executive, SME
Abank
Feb 2018 - Mar 2019 (1 year 1 month)
Developed SME policies and procedures, structured SME products to client needs, executed marketing and loan disbursement tasks, and managed a team of credit advisors during core banking implementations.
Management Trainee, SME
CB Bank
Aug 2017 - Jan 2018 (5 months)
Explored and developed SME products, improved team efficiency, monitored funding and liquidity risks, and supported relationship managers in preparing credit applications.
Education
Degrees, certifications, and relevant coursework
SUSiam University
Master of Business Administration, Business Administration
Pursuing a Master of Business Administration at Siam University, expected completion in 2027.
RSRMIT University, Singapore
Bachelor of Business, Economics & Finance
Grade: GPA: 3.7
Completed a Bachelor of Business with Distinction in Economics & Finance, graduating in July 2017 with a 3.7 GPA.
SUSingapore Institute of Management (SIM) University
Diploma in Management Studies, Management Studies
Grade: GPA: 3.46
Completed a Diploma in Management Studies in January 2016 with a 3.46 GPA.
Availability
Location
ThailandAuthorized to work in
Job categories
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