Open to opportunities

Hein Htet Aung

@heinhtetaung1

Message

Content Moderator with 1+ years of experience. Expert in policy compliance, risk mitigation, and community safety.

Thailand

Message

What I'm looking for

I’m looking for a role where I can apply content policy compliance, accurate moderation, and responsible risk assessment to keep communities safe, while continuing to grow into technical and customer-facing work.

Dedicated Trust & Safety professional with a proven track record in content moderation, policy compliance, and user protection. At Gear Inc., I successfully monitored digital spaces, leveraging critical thinking and deep policy knowledge to filter harmful content and ensure platform integrity.

My professional background is built on a foundation of excellent user support and technical adaptability. Having worked as a Ticketing Operator and a Junior Software Developer, I excel at troubleshooting complex issues, writing technical documentation, and maintaining high accuracy in fast-paced environments. I bring a reliable, responsible approach to quality improvement and risk mitigation.

Experience

Work history, roles, and key accomplishments

Content Moderator

Gearic Inc.

Sep 2024 - Feb 2026 (1 year 5 months)

Moderated user-generated content by reviewing text, image, and video and applying community guidelines compliance to identify violations and risks. Maintained moderation accuracy and productivity while handling sensitive content responsibly.

User Generated Content Review (Text Images Video Violation Detection And Risk Assessment Attention To Detail Decision Making Under Pressure Moderation Accuracy And Productivity

Junior Software Developer

Construction, Housing, Infrastructure Development Bank

Apr 2023 - Feb 2024 (10 months)

Worked on system testing and debugging with a focus on core banking system knowledge. Produced technical documentation and applied SQL/database basics while collaborating with a team.

Core Banking System Knowledge (T24)Technical Documentation Team Collaboration Decision Making Under Pressure

Life Insurance Consultant

Grand Guardian Insurance Nippon Life Communities

Dec 2021 - Jan 2023 (1 year 1 month)

Provided insurance policy consultation and assessed customer needs. Conducted policy consultation and customer-focused support while meeting productivity and quality targets.

Insurance Policy Consultation Communication And Presentation Decision Making Under Pressure