Heidi SLOWINSKI
@heidislowinski
I lead insurance claims operations, risk management, and complex customer issue resolution.
United StatesWhat I'm looking for
At Sentry Insurance, I've led claims operations and technical coaching for eight Claims Representatives handling approximately 1,000 claims each month. I serve as an escalation point for complex customer issues, balancing customer satisfaction, regulatory compliance, and business risk.
I've also managed the performance and development of 18 Claims Representatives, using quality metrics, litigation exposure, operational trends, and customer outcomes to improve performance and reduce risk. My claims background includes commercial lines customers, complex personal injury claims, litigation, negotiation, and mentoring newer representatives.
Beyond claims, I've led Toastmasters teams and public-speaking programs, including an executive committee that earned a President's Distinguished award. I bring a collaborative, data-informed approach to accountability, continuous improvement, and customer experience.
Experience
Work history, roles, and key accomplishments
Leads operational performance and technical coaching for a team of eight Claims Representatives handling approximately 1,000 claims monthly. Serves as escalation point for complex customer issues, balancing satisfaction, compliance, and risk.
Education
Degrees, certifications, and relevant coursework
University of Wisconsin-Stevens Point
Bachelor of Arts, Computer Information Systems and Spanish Language & Culture
Activities and societies: Alpha Mu Gamma National Foreign Language Honor Society; Recipient of the Rasmussen Scholarship
Bachelor of Arts with majors in Computer Information Systems and Spanish Language & Culture, and a minor in Business Administration.
University of Valladolid
Study Abroad, Spanish Language and Culture
Study abroad program with courses in Spanish language, history, geography, art history, and culture, while living with a host family.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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