Heide Armenean
@heidearmenean
Email and lifecycle marketing specialist at Kit.com, improving campaign performance with AI-assisted account audits.
PhilippinesWhat I'm looking for
At Kit.com (formerly ConvertKit), I supported creators using a SaaS email marketing and automation platform, troubleshooting deliverability, automation workflows, and campaign execution.
I used Claude to produce Creator Account Strategy Audits that surfaced growth opportunities and improved campaign performance. I also co-managed the AI chatbot knowledge base, refining its content to improve self-service and response accuracy.
I investigated email authentication issues involving SPF, DKIM, DMARC, and DNS, and diagnosed integrations across platforms including WordPress, Shopify, and Zapier. For complex issues, I coordinated with Engineering and Product to drive resolution.
I mentored new Product Specialists and maintained knowledge base content in Notion and Intercom. I’m now seeking an email and lifecycle marketing role where I can apply my platform knowledge and AI-driven workflow expertise.
Experience
Work history, roles, and key accomplishments
Technical Support / Senior Product Specialist
Kit.com (formerly ConvertKit) - Atticus Solutions, Inc.
Aug 2021 - Aug 2026 (5 years)
Delivered advanced technical support for a leading SaaS email marketing platform, resolving high volumes of tickets across deliverability, automation, and campaign execution. Leveraged AI for account strategy audits and co-managed AI chatbot knowledge base to improve self-service deflection.
Product Specialist
Kit.com (formerly ConvertKit) - Atticus Solutions, Inc.
May 2020 - Jul 2021 (1 year 2 months)
Provided technical support and product expertise for a SaaS email marketing platform, assisting customers with automation, deliverability, and integrations.
Process Executive – Voice
Computershare via Cognizant Technology Solutions Philippines
Jan 2016 - Dec 2017 (1 year 11 months)
Handled outbound customer calls for Computershare.
Online Customer Support
Arenaknights (MMORPG)
Jan 2009 - Dec 2015 (6 years 11 months)
Provided live chat and email support for a global gaming community.
Internet Café Staff
E-Starlink Network Co.
Jan 2002 - Dec 2009 (7 years 11 months)
Provided networking, technical support, and computer maintenance at an internet café.
Education
Degrees, certifications, and relevant coursework
Cursiv
Cursiv AI Course, Artificial Intelligence
Completed a course on AI tools including ChatGPT, Gemini, Claude, Claude Code, Perplexity, Canva AI, and Turbocharge Productivity with AI in 2026.
Udemy
SEO Training Masterclass, Search Engine Optimization
Completed the SEO Training Masterclass from Beginner to Advanced in 2023.
TESDA
English Proficiency for Customer Service Workers, English Proficiency
Completed English Proficiency for Customer Service Workers in 2016.
Informatics Computer Institute Philippines
Apache on Linux, Linux Administration
Completed Apache on Linux at Informatics Computer Institute Philippines in 2012.
La Salle University
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from La Salle University in Ozamis City, Philippines.
MFI Foundation, Inc.
PHP and MySQL Basics, Web Development
Completed PHP and MySQL Basics at MFI Foundation, Inc. in 2012.
Informatics Computer Institute Philippines
JavaScript for Web, Web Development
Completed JavaScript for Web at Informatics Computer Institute Philippines in 2011.
Informatics Computer Institute Philippines
HTML, XHTML, and CSS Fast Track, Web Development
Completed HTML, XHTML, and CSS Fast Track at Informatics Computer Institute Philippines in 2011.
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Heide?
You can contact Heide and 90k+ other talented remote workers on Himalayas.
Message HeideGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
