HSHeena Sawlani
@heenasawlani
Detail-oriented QA Analyst and Product Owner with 5+ years experience.
CanadaWhat I'm looking for
I am a detail-oriented and ISTQB-certified QA Analyst and Product Owner with over 5 years of hands-on experience in manual testing, Agile delivery, and product development. My expertise lies in testing web and mobile applications, managing QA workflows, and integrating user feedback into high-performing solutions. I have a proven ability to lead cross-functional teams, develop test strategies, and optimize quality assurance practices.
At Connectlab.ai, I spearheaded the development of a digital learning platform that resulted in a 30% increase in user engagement and a 25% rise in course completions. I implemented a frictionless onboarding system that led to a 40% surge in user acquisition within a single quarter. My focus on enhancing learner retention through gamification and personalized certification paths has significantly improved user experience and satisfaction.
With a strong interest in healthcare innovation and exposure to VR/3D technologies, I ensure software reliability and user trust through meticulous testing and quality assurance practices. I am passionate about leveraging my skills to contribute to impactful projects and drive continuous improvement in product quality.
Experience
Work history, roles, and key accomplishments
Product Owner
Connectlab.ai
May 2022 - May 2023 (1 year)
Spearheaded the development of a digital learning platform, managing product roadmaps and Agile workflows, which led to significant increases in user engagement and course completions. Optimized sprint planning and backlog refinement using Jira and Confluence, cutting delivery cycles by 35% and integrating QA/UAT testing to reduce post-release bugs.
Volunteer
Edmonton Unlimited
Oct 2024 - Present (9 months)
Supported the execution of Edmonton Startup Week 2024 by coordinating event logistics, registrations, and venue operations to ensure smooth execution and strong attendee engagement. Collaborated with speakers and local startups, gaining hands-on exposure to Edmonton’s innovation ecosystem.
Volunteer
Alberta Machine Intelligence Institute (Amii)
May 2025 - Present (2 months)
Supported logistics and operations for Alberta’s premier international AI conference, coordinating sessions, managing speakers, and engaging attendees across multiple venues. Gained exposure to emerging trends in public-sector AI and digital transformation, ensuring a seamless experience for participants.
QA Analyst
Connectlab.ai
Nov 2018 - May 2022 (3 years 6 months)
Executed comprehensive manual testing for web and mobile applications, creating detailed test plans and tracking bugs using Jira and ClickUp. Led QA initiatives, mentoring junior testers, conducting root cause analysis, and coordinating with UX/product teams to ensure seamless end-user experiences.
Education
Degrees, certifications, and relevant coursework
BRBrainStation
Diploma Program, User Experience Design
Pursued a comprehensive diploma program focusing on User Experience Design principles and methodologies. Gained practical skills in user research, wireframing, prototyping, and usability testing to create intuitive digital products.
GUGujarat Technological University
Integrated Master of Computer Applications (MCA), Computer Applications
Completed an Integrated Master's program in Computer Applications, gaining advanced knowledge in software development, programming languages, and IT systems. Developed strong analytical and problem-solving skills applicable to complex computing challenges.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Skills
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