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Heather Morris

@heathermorris

Program Manager at Always Underground managing Penguin Data and payroll for 250+ employees.

United States
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At Always Underground, I’m the sole manager of the internal program Penguin Data. I train new senior staff on the system and manage the employee lifecycle, including onboarding and offboarding.

I also oversee employee timekeeping and work with field managers to ensure union compliance. I process payroll companywide for 250+ employees.

At Lightspeed Utility, LLC, I developed and implemented HR policies and procedures and administered companywide benefits and compensation plans. I also handled W2 and 1099 onboarding and payroll management.

Earlier, at CI SERVICES, LLC (PREVIOUSLY FTS USA, LLC), I oversaw billing work for a large telecommunications company, prepared financial reports, and conducted department audits. At FTS USA LLC, I oversaw dispatch employees and managed two other Dispatch Supervisors.

Experience

Work history, roles, and key accomplishments

FL

Lead Dispatch Supervisor

FTS USA LLC

Jan 2012 - Dec 2015 (3 years 11 months)

Oversaw 50+ dispatch employees for a large telecommunications company, managed two other supervisors, created daily and weekly employee reviews, and handled scheduling and report functions.

FL

Dispatcher

FTS USA LLC

Jan 2009 - Dec 2012 (3 years 11 months)

Worked in a fast-paced call center environment and received multiple awards for speed and proficiency.

Education

Degrees, certifications, and relevant coursework

Volunteer State Community College logoVC

Volunteer State Community College

Associate of Applied Science, Paralegal Studies

Associate of Applied Science in Paralegal Studies from Volunteer State Community College.

Tech stack

Software and tools used professionally

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