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Heather Merkel

@heathermerkel

Program Administrator at Hewlett-Packard (HP), coordinating partner communications and program deliverables across U.S., Canadian, and Latin American markets.

United States

Message

At Hewlett-Packard (HP), I coordinate recurring partner communications and program deliverables across U.S., Canadian, and Latin American markets. I manage timelines, content, approvals, formatting, and distribution, and supported the newsletter program’s expansion into additional markets.

At Oahu Publications, I managed client accounts and coordinated advertising projects across print, digital, magazine, and real estate platforms, from planning through on-time delivery. I kept concurrent campaigns moving by coordinating creative development, layouts, proofreading, client communication, and deadlines.

At Compass, I supported real estate agents with onboarding, systems guidance, and daily operational questions. Earlier, at Waterstone Mortgage, I coordinated verifications and documentation for 30–45 active mortgage files at a time.

Experience

Work history, roles, and key accomplishments

Current

Program Administrator

Current

Hewlett-Packard (HP)

Mar 2024 - Present (2 years 7 months)

Managed recurring partner communications and program deliverables across U.S., Canadian, and Latin American markets, coordinating timelines, content, approvals, and distribution. Served as a go-to operational contact for Partner Business Managers and supported expansion of the newsletter program during HP's global brand transition.

Program Administration Project Coordination Cross Functional Collaboration Stakeholder Communication Documentation Calendar Coordination Workflow Management Deadline Management Microsoft Office Google Workspace Canva Remote Collaboration

Agent Experience Coordinator

Compass

Jan 2022 - Dec 2023 (1 year 11 months)

Supported real estate agents through onboarding, systems guidance, daily operational questions, and administrative coordination while serving as a resource to the managing broker. Coordinated off-site sales meetings and office operations, including logistics, communication, room scheduling, supplies, and agent support.

Onboarding System Guidance Administrative Coordination Meeting Coordination Logistics Communication Skills Room Scheduling Supply Management Agent Support

Loan Operations Assistant

Waterstone Mortgage

Jan 2020 - Dec 2021 (1 year 11 months)

Managed 30–45 active mortgage files at a time, coordinating employment and income verifications with loan officers, processors, borrowers, and employers. Maintained accurate documentation and completed time-sensitive 10-day, 3-day, one-day, and same-day verification requirements.

Mortgage Operations File Management Employment Verification Income Verification Documentation Time Management Loan Processing Coordination

Account Executive / Project Coordinator

Oahu Publications

Jan 2016 - Dec 2019 (3 years 11 months)

Managed client accounts and coordinated advertising projects across print, digital, magazine, and real estate platforms from planning through on-time delivery. Maintained multiple concurrent campaigns, coordinating pricing, creative development, layouts, proofreading, client communication, contracts, and recurring deadlines.