At CONVERGE INSURANCE, I lead distributed underwriting-support operations for a cyber and specialty insurer, coordinating priorities across Underwriting, Product, Engineering, Compliance, and senior leaders.
I analyzed 522 January renewal accounts, identified 93 potentially eligible for automated quoting, and surfaced assignment gaps and time-sensitive exceptions to support leadership prioritization. I also translated platform failures, manual workarounds, and broken handoffs into documented requirements and 14 process and system improvement recommendations.
At SOUTHERN INSURANCE UNDERWRITERS (SIU), I assessed seven internal and outsourced service capabilities, mapped workflows and ownership gaps, and developed a prioritized roadmap for scalable operations and leadership controls.
At PHILADELPHIA INSURANCE COMPANIES (PHLY), I directed a 15-person remote operations team across three regions. I led a cross-regional workload and backup-coverage redesign, and developed repeatable operating practices and reporting to guide resource allocation and evaluate changes.
