Heather Jones
@heatherjones2
I lead behavioral health EHR implementations, adoption, and clinical workflow transformation.
United StatesWhat I'm looking for
At Cantata Health Solutions, I lead end-to-end Arize EHR implementations for behavioral health and foster care organizations moving from legacy systems or paper documentation. I translate clinical workflows into scalable builds, guide best-practice adoption, and coordinate stakeholders through go-live readiness.
Previously at Radicle Health, I managed a strategic portfolio of more than 70 healthcare organizations representing nearly $4M in annual recurring revenue. I used customer data, strategic reviews, training plans, and cross-functional partnerships to improve adoption, retention, reporting, and platform value across behavioral health, HMIS, and child welfare customers.
My background also includes leading AWARDS EHR adoption, HIPAA privacy, compliance, quality improvement, staff training, and behavioral health operations at ACMH, Lantern Community Services, and SUS. I bring a practical understanding of clinical services, regulatory requirements, documentation, and change management to every implementation.
Experience
Work history, roles, and key accomplishments
Clinical Implementation Lead
Cantata Health Solutions
Oct 2025 - Present (11 months)
Lead end-to-end implementation of the Arize EHR platform for behavioral health and foster care organizations, designing long-term solutions and serving as a clinical subject matter expert. Partner with leadership to gather requirements, coordinate cross-functional teams, and develop training materials.
Customer Success Manager - Strategic Segment
Radicle Health
Sep 2022 - Oct 2025 (3 years 1 month)
Managed a portfolio of nearly $4M in annual recurring revenue across 70+ healthcare organizations, guiding customers in report-driven documentation and platform adoption. Built executive relationships, conducted strategic reviews, and coordinated with internal teams to improve outcomes.
Quality & Compliance Manager/Training Specialist & HIPAA Privacy Officer
ACMH
Jun 2015 - Aug 2022 (7 years 2 months)
Led agency-wide transition to electronic workflows in the AWARDS EHR platform, ensuring compliance with NYS OMH and NYC DOHMH regulations. Developed HIPAA-compliant policies, designed onboarding infrastructure, and delivered annual training curriculum.
Case Manager Supervisor
Lantern Community Services
Jun 2014 - Jun 2015 (1 year)
Supervised clinical and housing case managers delivering community-based mental health services, maintaining compliance with contract and agency documentation requirements.
ACT Team Leader
SUS
May 2013 - Feb 2014 (9 months)
Led a multidisciplinary team delivering community-based mental health services, ensuring compliance with OMH regulations and Medicaid billing requirements. Utilized AWARDS, CAIRS, NIMRS, and PSYCKES for documentation and tracking.
Quality & Compliance Manager
ACMH
May 2012 - May 2013 (1 year)
Supported the transition of a TCM program to Health Home services across seven partner organizations, coordinating EHR implementation and training. Served as primary AWARDS EHR resource, designed outcomes reporting framework, and conducted compliance audits.
Education
Degrees, certifications, and relevant coursework
New York University
Master of Arts, Psychology
Completed a Master of Arts in Psychology in May 2007.
Texas A&M University
Bachelor of Arts, Psychology
Completed a Bachelor of Arts in Psychology in May 2005.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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