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Krystina Forbes

@krystinaforbes

Healthcare compliance leader at HeartShare St. Vincent Services who achieved citation-free audits and improved program performance by 25%.

United States

Message

At HeartShare St. Vincent Services, I direct regulatory and operational compliance for supportive housing programs serving people with intellectual and developmental disabilities. I translate Medicaid, OPWDD, OMH, contractual, and agency requirements into policies, documentation practices, and corrective actions, contributing to a 25% improvement in program performance.

Earlier, at Services for the Underserved, I helped turn around underperforming facilities, achieving citation-free state audits and improving performance metrics by 25%. Across healthcare and community-based programs, I’ve also improved audit readiness, strengthened documentation and risk controls, and reduced Epic-supported ADT processing time by 35%.

Experience

Work history, roles, and key accomplishments

Current

Program Supervisor

Current

HeartShare St. Vincent Services

Sep 2024 - Present (2 years 1 month)

Directed regulatory and operational compliance for supportive housing programs serving individuals with intellectual/developmental disabilities. Strengthened audit readiness and implemented corrective actions, contributing to 25% improved program performance.

Medicaid Compliance OPWDD OMH Regulatory Compliance Audit Readiness Corrective Actions Documentation Accuracy Incident Management Quality Improvement Program Operations Case Coordination Corporate Trainer

Mecklenburg Area Guardianship Specialist

The Arc of North Carolina

Mar 2023 - Sep 2024 (1 year 6 months)

Achieved 98% documentation accuracy across legally sensitive guardianship proceedings and maintained 100% compliance with legal documentation requirements. Improved guardianship outcomes by 25% through multidisciplinary case coordination and court advocacy.

Document Control Quality Review Legal Compliance Case Coordination Court Advocacy Stakeholder Collaboration Confidential Records Risk Management

Patient Experience Liaison

Atrium Health

Aug 2020 - Aug 2023 (3 years)

Investigated and resolved complex patient/family grievances and care concerns, partnering with clinical leadership on resolution. Maintained HIPAA-compliant documentation and processed Release of Information requests.

Grievance Resolution HIPAA compliance Release Of Information Data Integrity Risk Management Quality Improvement Documentation Communication Skills

Growth & Community Lead

Dear God, Are We There Yet?

Aug 2020 - Mar 2023 (2 years 7 months)

Increased operational efficiency and productivity by 20% through implementation of technology platforms and process improvements. Increased website traffic by 25% and customer engagement by 60% through community programming.

Process Improvement Technology Implementation Performance Audits Community Programming Stakeholder Management Remote Team Leadership Website Traffic Analysis

Clinical Administrative Coordinator

Northwell Health

Jul 2017 - Mar 2022 (4 years 8 months)

Reduced ADT processing time by 35% by coordinating high-volume clinical and administrative workflows within EpicCare Ambulatory and ADT/Registration & Scheduling. Managed documentation for up to 50 patients per shift and improved patient satisfaction by 15%.

EpicCare Ambulatory ADT Registration and Scheduling Management HIPAA compliance Release Of Information Documentation Patient Satisfaction Workflow Coordination

Program Director

Services for the Underserved

Sep 2014 - Jun 2021 (6 years 9 months)

Spearheaded turnaround of multiple underperforming facilities by implementing regulatory policies and accountability controls, achieving citation-free state audits and 25% improvement in performance metrics. Maintained 95% average budget compliance over five years.

Regulatory Compliance Policy Implementation Audit Readiness Budget Management Program Oversight Quality Improvement Care Coordination Stakeholder Relations