Heather Jayne

As a dedicated Member Services Representative at United Healthcare, I excel in providing comprehensive support to members by explaining claim information, scheduling transportation, and addressing billing issues. My commitment to ensuring members understand their medical, pharmacy, vision, and dental benefits has been a cornerstone of my role. I take pride in advocating for members by filing complaints and helping them locate in-network providers.

Previously, I served as a Patient Care Technician at Vanderbilt Cancer Infusion Center, where I was responsible for ensuring patient comfort and assisting with their treatment processes. My experience in this role honed my ability to listen empathetically and respond to patient needs effectively. Additionally, my tenure as a Virtual Tech Support Supervisor at Xerox DBA Conduent allowed me to develop my leadership skills, supervising a team of 20-25 advisors, coaching them to achieve their goals, and fostering a collaborative team environment.