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Hazel Lopez

@hazellopez

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Detail-oriented claims processor with 10+ years in medical billing and revenue cycle.

United States

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What I'm looking for

I’m looking for a claims/revenue cycle role where I can process high-volume medical claims accurately, stay HIPAA-compliant, and reduce denials—while working in a remote-friendly environment with measurable productivity and quality standards.

I’m a detail-oriented office professional with over 10 years of experience in medical billing, payment posting and processing, claims and records review, and administrative operations. I’ve consistently processed high volumes while meeting daily productivity goals, including handling 60-110 claims per day with 98% accuracy in a remote, self-managed environment.

I bring a strong background in medical claims and compliance with insurance guidelines, ensuring confidentiality and accurate documentation through quality assurance.

From payment processing ($50k to $120k per month) to denial and appeals resolution and working denials down (denial rate under 6%), I’m comfortable using EHR software, insurance portals, and 835/ERA/ERN/EFT file processing alongside Microsoft Office Suite and Google Workspace.

Experience

Work history, roles, and key accomplishments

Claims Processor

Anthem/Elevance Health

Oct 2021 - Oct 2024 (3 years)

Processed 60–110 claims per day with 98% accuracy while meeting daily productivity goals. Reviewed documentation, ensured compliance with company procedures, and handled sensitive information with strict confidentiality in a remote, self-managed environment.

Claims Processing Revenue Cycle EOB Review Insurance Portals Quality Assurance HIPAA compliance

Front Desk/Call Center Rep

Med-Legal LLC

Apr 2020 - Sep 2021 (1 year 5 months)

Provided customer service by greeting visitors and answering/routing high volumes of incoming calls (40–70 per day). Processed payments accurately, managed records, and supported administrative and inventory needs while maintaining documentation accuracy.

Customer Service Call Center Operations Data Entry Payment Processing Records Management Accounts Receivable Microsoft Office Google Workspace Confidentiality

Medical Biller/Payment Poster

M.E Enterprises

Jan 2013 - Jan 2019 (6 years)

Entered and reviewed large volumes of medical billing/payment data and processed payments and documentation using multiple systems. Supported client scheduling/authorizations, resolved payment issues, and contributed to $50k–$120k monthly processing with A/R under 35 days and denial rate under 6%.

Medical Billing Payment Posting Accounts Receivable CPT Coding