Open to opportunities

Yasir Ebrahim

@yasirebrahim

Message

Results-driven administrative professional with expertise in data management and project coordinatio

South Africa

Message

What I'm looking for

Seeking a remote opportunity to apply skills in administration, data analytics, and project coordination, focusing on optimizing administrative and financial operations through data-driven decision-making.

Results-driven administrative professional with over three years of experience in data management, customer relations, and business operations. Proven track record in optimizing workflows, managing financial data, and coordinating high-value projects. Skilled in leveraging technology to enhance operational efficiency and decision-making.

Proficient in CRM & ERP software such as ISCALA, Service MAX, Accpac, and FRS. Experienced in market research, pricing analysis, and administrative coordination. Strong background in customer service and communication, with a focus on resolving invoice discrepancies and maintaining master data management processes.

Holder of a BADMIN and BCOM from the University of KwaZulu-Natal, with a strong foundation in Accounting, Economics, and Business Information Systems. Certified in project management with expertise in team dynamics, conflict resolution, and project initiation. Committed to continuous learning and professional growth, with a passion for optimizing administrative and financial operations through data-driven decision-making.

Experience

Work history, roles, and key accomplishments

Senior Administrator

Tourvest Retail

Aug 2022 - Nov 2023 (1 year 3 months)

Managed data segmentation and input for CRM and Accpac systems, oversaw advertising sales administration, and conducted market research. Developed master data management processes and resolved invoice discrepancies while collaborating with finance and suppliers.

Data Management CRM Software Market Research Financial Analysis Excel Customer Service Communication Project Management

Service Administrator

Johnson Controls

Apr 2021 - Jul 2022 (1 year 3 months)

Processed supplier orders and invoice submissions while managing customer accounts using CRM tools. Scheduled job assignments for technicians and conducted data entry and financial tracking via Service MAX and ISCALA systems.

CRM Software Data Entry Order Processing Scheduling Communication ServiceMax

Tutor

AGrade Academy & SAF Online School

Jun 2020 - Mar 2021 (9 months)

Tutored students in Economics and Accounting via virtual platforms, developed customized lesson plans, and assisted students with problem-solving techniques and critical analysis.

Lesson planning Online Education Economics Accounting Problem Solving Communication Critical Thinking

Education

Degrees, certifications, and relevant coursework

University of KwaZulu-Natal

Bachelor of Administration, Business Administration

Activities and societies: Selected for UKZN abroad study initiative. Member of UKZN Finance Society.

Completed 1 year of study in BADMIN focusing on Accounting, Microeconomics, Public Administration, and Management Science. Also completed 1 year in BCOM covering Macroeconomics, Business Information Systems, Quantitative Methods, Statistics, and Commercial Law.