Open to opportunities

Hayden Picou

@haydenpicou

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Dynamic Senior Business Analyst with expertise in EDI management.

Canada

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What I'm looking for

I am looking for a role that values innovation and teamwork, where I can leverage my EDI expertise to drive impactful projects and foster strong client relationships.

As a Senior Business Analyst with over 14 years of experience, I have honed my skills in EDI management, leading teams to achieve remarkable project outcomes. My career has been marked by a significant achievement of reducing project duration by 50%, showcasing my ability to implement best practices and enhance workflow efficiency. I am passionate about fostering client relationships and ensuring satisfaction with deliverables, which I believe is crucial for driving efficiency and innovation in any organization.

In my current role as EDI Manager at Versacold Logistics/Lineage Logistics, I spearhead a team of EDI developers, overseeing the successful delivery of projects on schedule. I have upgraded legacy EDI software to IBM B2B Integrator, significantly improving system performance. Additionally, I championed the development of a tool that has decreased customer onboarding time by up to 70%, demonstrating my commitment to enhancing operational processes and client satisfaction.

My educational background includes a Diploma in Network and Communications Technician from the Toronto School of Business and a Diploma in Management from the University of The West Indies. I am dedicated to continuous learning and adapting to new challenges, ensuring that I remain at the forefront of industry developments.

Experience

Work history, roles, and key accomplishments

Current

EDI Manager

Current

Versacold Logistics/Lineage Logistics

Aug 2011 - Present (13 years 11 months)

Spearheaded a team of 4 EDI developers to deliver projects on schedule and implemented best practices to enhance workflow efficiency and project outcomes. Oversaw the development of a new methodology, achieving a 50% reduction in project duration and championed the addition of a tool to decrease customer onboarding time by up to 70%.

EDI Project Management IBM B2B Integrator Customer Onboarding Client Relationship Management software upgrades Technical Documentation Training Team Leadership

EDI Manager and Network Specialist

Somerset Toronto Entertainment Inc.

Aug 2006 - Feb 2011 (4 years 6 months)

Managed daily maintenance of all servers and workstations across the network and specialized in diagnosing and resolving hardware and software issues. Configured and maintained EDI partnerships across North America and Europe.

EDI Network Administration Technical Support Problem Solving

MIS Manager

Concord Confections Ltd.

Mar 1998 - Oct 2005 (7 years 7 months)

Reported to the Director of IT regarding operational standards. Administered the daily operations of 120 computers across the network.

IT Operations Network Administration System Administration Technical Reporting IT Support

Education

Degrees, certifications, and relevant coursework

University of The West Indies

Diploma, Management

Obtained a Diploma in Management, focusing on core business and management principles. Developed foundational knowledge in organizational leadership and operations.

Toronto School of Business

Diploma, Network and Communications Technician

Completed a diploma program focused on Network and Communications Technician skills. Gained expertise in network infrastructure and communication systems.

Junior International Company Ltd.

Certificate, Data Processing & Basic Computer Programming

Earned a Certificate in Data Processing & Basic Computer Programming. Acquired fundamental skills in data handling and introductory programming concepts.