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HatimKhan UserHU
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HatimKhan User

@hatimkhanuser

Operations Support Virtual Assistant specializing in CRM, workflow automation, and customer support to streamline scale.

Pakistan
Message

What I'm looking for

I’m looking for a role where I can own CRM and customer-support operations, streamline workflows, and improve dispatch/logistics coordination as you scale—so messages don’t slip and coordination time drops.

I help businesses keep operations running smoothly by combining CRM management, workflow automation, and responsive customer support. I focus on reducing coordination time so messages don’t slip through as your business grows.

I bring an experienced customer-support and administrative background, with a track record of coordinating dispatch services and improving client communication. I’ve worked as a Dispatcher/Dispatch Manager overseeing efficient and timely deliveries and pickups through careful coordination.

On the support side, I’ve delivered customer service expertise by handling inquiries, resolving issues, and guiding customers with product or service support. I leverage tools like Salesforce and Zapier to improve processes, streamline handoffs, and strengthen operational consistency.

I’m proactive, solution oriented, and committed to quality—built around accountable outcomes and clear communication. I’m currently open to contract-to-hire and ready to support teams that want stronger operations, cleaner CRM workflows, and faster support execution.

Experience

Work history, roles, and key accomplishments

OS
Current

Dispatch Manager

OTR Solution

Jan 2024 - Present (2 years 4 months)

Oversaw coordination and dispatching of trucks to ensure efficient, timely deliveries and pickups. Managed dispatch workflows to support smooth logistics operations.

CL

Customer Service Support Specialist

CodingCraft Ltd

Feb 2022 - Jul 2023 (1 year 5 months)

Provided customer support by addressing inquiries, resolving issues, and guiding users with product or service questions. Supported day-to-day customer communication to improve issue turnaround and satisfaction.

Education

Degrees, certifications, and relevant coursework

HatimKhan hasn't added their education

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Tech stack

Software and tools used professionally

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