HatimKhan User
@hatimkhanuser
Operations Support Virtual Assistant specializing in CRM, workflow automation, and customer support to streamline scale.
What I'm looking for
I help businesses keep operations running smoothly by combining CRM management, workflow automation, and responsive customer support. I focus on reducing coordination time so messages don’t slip through as your business grows.
I bring an experienced customer-support and administrative background, with a track record of coordinating dispatch services and improving client communication. I’ve worked as a Dispatcher/Dispatch Manager overseeing efficient and timely deliveries and pickups through careful coordination.
On the support side, I’ve delivered customer service expertise by handling inquiries, resolving issues, and guiding customers with product or service support. I leverage tools like Salesforce and Zapier to improve processes, streamline handoffs, and strengthen operational consistency.
I’m proactive, solution oriented, and committed to quality—built around accountable outcomes and clear communication. I’m currently open to contract-to-hire and ready to support teams that want stronger operations, cleaner CRM workflows, and faster support execution.
Experience
Work history, roles, and key accomplishments
Dispatch Manager
OTR Solution
Jan 2024 - Present (2 years 4 months)
Oversaw coordination and dispatching of trucks to ensure efficient, timely deliveries and pickups. Managed dispatch workflows to support smooth logistics operations.
Dispatcher
Loads Runner
Aug 2023 - Jan 2024 (5 months)
Coordinated and dispatched trucks for timely deliveries and pickups. Assigned loads to drivers to keep dispatch operations running efficiently.
Customer Service Support Specialist
CodingCraft Ltd
Feb 2022 - Jul 2023 (1 year 5 months)
Provided customer support by addressing inquiries, resolving issues, and guiding users with product or service questions. Supported day-to-day customer communication to improve issue turnaround and satisfaction.
Education
Degrees, certifications, and relevant coursework
HatimKhan hasn't added their education
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Tech stack
Software and tools used professionally
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Authorized to work in
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