Hassan User
@hassanuser8
I improve operations and customer experiences through workflow analysis, automation, and data.
LebanonWhat I'm looking for
At MAIDS.CC, I analyze high-volume chatbot workflows and turn operational needs into executable improvements. By restructuring prompts in Notion and coordinating fixes with developers in Jira, I increased bot handling from 68% to 88% across a 1,200-chats-per-day environment.
In Travel Assist operations, I use Snowflake and Claude agents to automate reporting, identify stalled-message root causes, and build workflow automations. My work improved follow-up and issue resolution, reducing client frustration from 25% to 5% while helping reduce delays and company-fault cancellations.
I've also supported payments, refunds, retention, client communication, and CRM/ERP process improvements, with a focus on clear workflows and better service delivery.
Experience
Work history, roles, and key accomplishments
Business Analyst
MAIDS.CC
Analyzed chatbot conversation workflows end-to-end to identify errors and recurring handling issues across a 1,200-chats-per-day environment. Increased bot handling percentage from 68% to 88% through prompt optimization and structured process adjustments.
Education
Degrees, certifications, and relevant coursework
Beirut Arab University
Bachelor of Science, Computer Science
Pursuing a Bachelor of Computer Science degree at Beirut Arab University.
Availability
Location
LebanonAuthorized to work in
Job categories
Skills
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