Hasbullah User

Led Windows 11 upgrade rollout across multiple Keppel REIT properties, ensuring seamless transition with minimal downtime. Provided daily EUC support, deployed mobile phones, and assisted in tech refresh projects.

Provided IT support including onboarding/offboarding, executive support, and troubleshooting for hardware and software. Managed Active Directory and supported collaboration platforms like Zoom and MS Teams.

Installed, upgraded, and troubleshot Windows 7/8.1 and Microsoft Office. Provided hardware and application support, performed data recovery, and managed hardware/software inventory.

Trained in Smartlinx and managed inventory. Gained hands-on experience with medical equipment such as Neuron 2 and Axon series.

Performed port security, created Jabber and Smartroom accounts, and assisted with IP phone profiles. Supported network maintenance and switch/router operations.

Performed iPhone and tech refresh, managed SCCM and AD, and assisted with onboarding/offboarding. Troubleshot Cisco Jabber and Windows 10 issues, and handled asset management.

Provided desktop support including printer installation, laptop cloning, and deployment. Troubleshot network issues and escalated to vendors as needed.

Earned a Diploma in Network Systems & Security.

Earned a Higher National ITE Certificate in Network Security Technology.

Earned a National ITE Certificate in Info-Communications Technology.

Completed secondary education at Woodlands Secondary School.

Completed primary education at Si Ling Primary School.