haru srl
@harusrl
I support customers and mortgage operations with PC, Windows, and service expertise.
United StatesWhat I'm looking for
I've supported high-volume customer and mortgage operations at United Wholesale Mortgage, processing 50–75 customer calls daily while maintaining a 95% average daily commitment rate.
As a Closing Assist, I used a mortgage portal to gather loans, helped brokers transition clients into new homes, and made 15–20 calls per loan to validate broker satisfaction before releasing loan forms.
At Micro Center, I assisted more than 200 customers per shift using my PC and Windows knowledge to help them choose computers that exceeded their expectations. I also upsold accident warranties at a daily rate of 5% of customer purchases.
I'm also an official Konami tournament judge at The Side Deck, where I prepare events, review submissions for policy compliance, and officiate rulings for up to 500 players.
Experience
Work history, roles, and key accomplishments
Tournament Organizer & Judge
The Side Deck
Jan 2026 - Present (8 months)
Set up venue and reviewed client packet submissions to ensure compliance with Konami Policy. Circulated amongst 500 players to answer questions and officiate rulings as an official Konami Judge.
Closing Assist
United Wholesale Mortgage
Nov 2024 - Aug 2025 (9 months)
Utilized mortgage portal to gather loans and help brokers transition clients into new homes. Executed 15-20 calls per loan to validate broker satisfaction before releasing loan forms.
Processor Assist
United Wholesale Mortgage
Nov 2023 - Nov 2024 (1 year)
Achieved an average daily commitment rate of 95% and processed 50-75 customer calls daily with high customer satisfaction. Ensured queue stayed in service level agreement for customers.
Customer Service Representative
Micro Center Computers & Electronics
Jan 2022 - Dec 2023 (1 year 11 months)
Assisted over 200 customers each shift in choosing computers using extensive PC and Windows OS knowledge. Upsold accident warranties at a daily rate of 5% of customer purchases.
Education
Degrees, certifications, and relevant coursework
Berkley High School
High School Diploma, General Studies
2017 - 2021
Attended Berkley High School from Fall 2017 to Spring 2021, with coursework in Java, HTML, Networking, and Mortgage Regulations.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Interested in hiring haru?
You can contact haru and 90k+ other talented remote workers on Himalayas.
Message haruGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
