Harshu Kanojiya

Helped manage a family-owned cosmetics retail business across day-to-day business and e-commerce operations.
• Managed inventory records, product information, GST registration, and day-to-day business administration.
• Maintained e-commerce records for products, orders, payments, shipping, returns, and refunds.
• Coordinated with customers, vendors, and delivery partners to resolve order and payme

Managed membership billing and supported day-to-day administrative operations.
• Managed membership billing, renewals, payments, and customer records using Excel.
• Maintained accurate records of membership sales, pricing, renewals, and expiry dates.
• Reviewed membership payments and pricing, updated records, and supported daily administrative activities.

Worked with Amazon’s Consumer Abuse Protection team, investigating customer accounts and cases involving potential policy abuse.
• Reviewed account activity, documented findings, and submitted cases for further investigation.
• Collaborated with internal teams to escalate complex cases while balancing customer experience with policy requirements.
• Identified an unusual policy-abuse pattern during

Worked with Amazon’s Consumer Abuse Protection team, investigating customer accounts and cases involving potential policy abuse.
• Reviewed account activity, documented findings, and submitted cases for further investigation.
• Collaborated with internal teams to escalate complex cases while balancing customer experience with policy requirements.
• Identified an unusual policy-abuse pattern during

Completed high school education in India.