At Sopra Steria, I manage end-to-end case processing for UK clients, meeting defined turnaround times and service-level agreements. I use Salesforce CRM to track cases and maintain Excel-based MIS, billing trackers, and reports.
I also perform quality checks, validate data, and review documentation before case submission. As a team auditor, I review work quality and help maintain compliance with team processes.
At IDEMIA, I prepared production plans based on delivery requirements, material availability, and production capacity. I coordinated with cross-functional teams on order execution and shipment dispatch.
