Harshit Vats

I've resolved up to 30 customer inquiries daily at Paffy Industries across chat, email, and phone, supporting strong first-contact resolution and customer satisfaction.

I troubleshoot customer and technical issues, handle complaints within SLA timelines, and document cases accurately for reporting and service recovery. I also educate users on product features and processes to improve satisfaction and reduce churn.

At Brick Lens, I manage end-to-end delivery of digital media projects, coordinating client requirements, on-site crews, and post-production teams to keep work on schedule.

As the primary client liaison, I handle enquiries and escalated issues while collaborating with cross-functional creative and production teams. I'm comfortable supporting US-based operations on permanent night shifts, including evenings, weekends, and holidays.