Harshitha Nagasundara

I’m a results-driven Implementation Engineer with 3.6+ years of experience in the Telecom domain. I specialize in BSS/OSS software deployment, configuration, integration testing, and client-side support, helping global telecom clients achieve smooth go-lives.

In my recent role at 6D Technologies Pvt. Ltd., I deployed, configured, integrated, and maintained enterprise BSS/OSS applications across offshore delivery engagements. I executed integration, functional, performance, and regression testing for patches, upgrades, and hotfixes, and I managed defect lifecycle in Jira from logging through coordination with development teams.

As a SPOC, I guided customers through UAT, go-live, and post-live phases, while also monitoring production systems, identifying anomalies proactively, and providing 2nd and 3rd level technical support. I bring strong SDLC and Agile/Scrum collaboration habits—working with onshore and offshore teams in daily Scrum calls—and I’m committed to delivering zero-defect outcomes with clear client communication.