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Samiksha Meshram

@samikshameshram

I test telecom OSS/BSS customer journeys across CRM, billing, rating, and digital platforms.

India
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What I'm looking for

I'm seeking a Quality Analyst role where I can apply my testing, troubleshooting, and telecom OSS/BSS expertise across CRM, billing, rating, and customer journey validation.

I've delivered OSS/BSS and CRM implementations for Vodacom Tanzania and tested telecom customer journeys for DU Telecom across ESHOP, Selfcare, and DUAPP.

At Six Dee Technologies, I manage project delivery from requirement analysis through handover, coordinating implementation plans, data migrations, API integrations, and third-party connectivity checks. I also perform end-to-end validation of CRM, Ericsson Billing (BSCS), and Rating flows for subscription upgrades, downgrades, renewals, and transfer of service.

Previously at Atos, I tested mobile apps, customer self-care portals, CRM, and billing systems, covering SIM activation, recharge, bundle activation, balance deduction, and bill payment flows.

I've helped resolve 20–25 usability issues in a month-long cycle and reduced critical UI issues by 75% while supporting BSCS offloading. I'm seeking a Quality Analyst role where I can apply my testing, troubleshooting, and telecom OSS/BSS experience.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

JE

Jhulelal Institute of Engineering

Bachelor of Engineering, Computer Science and Engineering

2017 - 2021

Grade: 8.2 CGPA

Bachelor of Computer Science and Engineering from Jhulelal Institute of Engineering, Nagpur University, with a CGPA of 8.2.

Tech stack

Software and tools used professionally

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