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Harshal Garapati

@harshalgarapati

Message

I use analytics and root-cause analysis to improve operations, compliance, and customer outcomes.

India

Message

What I'm looking for

I'm looking for an operations or business analytics role where I can use data, forecasting, RCA, and process improvement to solve complex operational problems, strengthen compliance, and improve customer and stakeholder outcomes.

I've improved operations across Diligenta, Amazon Prime Video, Accenture, the NHS, and Stride Treglown by resolving complex cases, identifying root causes, and turning data into practical decisions. At Amazon Prime Video, I improved efficiency in handling flagged content by 15% while supporting global content launches and compliance.

I've built Python forecasting models for NHS urgent-care performance and employee utilization, including a Random Forest model with R² of 0.98. I bring experience in regulated operations, risk and compliance, customer service, process improvement, and cross-functional delivery.

Experience

Work history, roles, and key accomplishments

Current

Client Service Representative

Current

Diligenta

Jun 2025 - Present (1 year 3 months)

Managed complex customer cases, policy servicing, and claims processing with adherence to FCA regulatory standards. Conducted Root Cause Analysis on escalated queries to resolve complaints proactively and collaborated cross-functionally to expedite claim payments.

TCS BaNCS Root Cause Analysis Customer Service Claims Processing FCA Compliance

Education

Degrees, certifications, and relevant coursework

University of Bristol

Master of Science, Business Analytics

2023 - 2024

Grade: Merit

MSc in Business Analytics with Merit, including modules in data analytics, modelling, and programming, and a dissertation on forecasting urgent care performance metrics for the NHS.

Ajeenkya DY Patil University

Bachelor of Business Administration, Financial Services

2018 - 2021

Grade: 9.21/10

Bachelor of Business Administration in Financial Services with a high GPA, covering finance, accounting, and business information systems, and a dissertation on FDI determinants in India.