Ritam Mukherjee
@ritammukherjee
Business Analyst at TCS supporting a UK water utility billing project and improving SLA performance with Power BI.
IndiaWhat I'm looking for
At TCS, I coordinate front-office operations for a UK Water Utility billing project, serving as the liaison between front- and back-office teams to support end-to-end SLA compliance.
At Wipro, I worked on US Healthcare operations, where I built Power BI dashboards and led process improvement initiatives. These efforts improved claim audit accuracy to 95.5% and increased NPS by 30%.
I also resolved US Payor customer queries and claim denials, maintaining 98% quality and compliance. I’m seeking a customer service role where I can deliver fast, accurate, customer-focused support.
Experience
Work history, roles, and key accomplishments
Coordinate front-office operations for a UK Water Utility billing project, acting as the primary liaison between front-office and back-office teams to drive end-to-end SLA compliance. Drive process improvement initiatives by identifying billing discrepancies and workflow bottlenecks, applying root cause analysis to reduce recurring errors and turnaround time.
Owned business analysis and MIS reporting for a 23-member team handling US Healthcare AR Denials and Member Services, translating operational data into leadership-ready insights. Led business transformation and process improvement initiatives, improving claim audit accuracy to 95.5% and driving a 30% uplift in NPS through BQM and targeted process automation.
Resolved customer queries and claim denials for US Payors with a consistent 98% quality and compliance rate, while conducting root cause analysis to prevent recurring defects. Maintained a daily throughput of 50+ claims, consistently exceeding SLA and efficiency benchmarks within the UHG vertical.
Education
Degrees, certifications, and relevant coursework
Syamaprasad College
Bachelor of Science, Computer Science
Grade: 7.5
Bachelor of Science in Computer Science from Syamaprasad College, University of Calcutta, with a GPA of 7.5.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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