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Harjeet Kaur

@harjeetkaur

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Customer retention specialist passionate about building brand loyalty.

India

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What I'm looking for

I am looking for a role that allows me to leverage my skills in customer support and digital marketing, with opportunities for growth and collaboration in a dynamic environment.

I am a dedicated Customer Retention Specialist with a strong passion for solving problems and transforming buyers into lifelong brand advocates. My experience in the travel industry has equipped me with the skills to craft digital strategies that enhance brand awareness and drive sales. Currently, I lead customer support at Travel Chaskaa, where I generate new travel leads and ensure a seamless experience for clients from inquiry to post-trip feedback.

In my role, I actively manage client communication, track their travel journeys, and resolve any issues that arise during their trips. I collaborate with vendors and tour partners to create customized itineraries while staying updated on travel trends to offer the best experiences. My previous experience at munshiG involved generating leads through digital marketing strategies, managing social media, and executing successful campaigns across various platforms.

Experience

Work history, roles, and key accomplishments

Current

Lead Customer Support

Current

Travel Chaskaa

Jan 2023 - Present (2 years 6 months)

Responsible for generating new travel leads, understanding client requirements, and offering tailored travel packages. Managed client communication from inquiry to post-trip feedback, ensuring a seamless and memorable travel experience, and tracked customer travel journeys, resolving on-trip issues to maintain strong client relationships.

Client Communication Customer Relationship Management (CRM)Problem Solving Customer Retention Journey Tracking & Follow Ups Conflict Resolution Time Management Team Collaboration

Customer Support & Digital Marketing

MunshiG

Jan 2018 - Present (7 years 6 months)

Generated leads and supported business development through Google Ads, social media management, and blog creation. Planned and executed marketing strategies, including market research, product marketing, pricing, and advertising, while running digital campaigns across Google, Facebook, and LinkedIn, tracking performance with Google Analytics and Meta Business Suite.

Google Ads Social Media Management Blog Creation Marketing Strategy Google Analytics Meta Business Suite Content Creation SEO Public Relations

Education

Degrees, certifications, and relevant coursework

Govt. girls Sr Sec School

Senior Secondary(XII), Arts

Completed Senior Secondary education in the Arts stream. This foundational education provided a broad understanding of humanities and social sciences.

NavGurukul HKCL (Haryana Knowledge Corporation Limited)

Government Diploma, Coding

Undertook a three-month government diploma course through HKCL (Haryana Knowledge Corporation Limited). This e-learning organization provided practical skills in coding.