harish kumar
@harishkumar19
Senior Associate Technical Support at TECH MAHINDRA, resolving hardware, software, network, and application issues across customer support channels.
IndiaWhat I'm looking for
At TECH MAHINDRA, I provided technical support by voice, email, and remote assistance, resolving hardware, software, network, and application issues. I managed incidents through ticketing systems, followed SLA and quality standards, and performed root cause analysis on recurring issues.
At KNOAH SOLUTIONS, I scored in the top 10% of employees for successful issue resolution. At FABER, I received the #3 Customer Service Representative in the Westen Region award and spearheaded a referral program that increased the customer base by 15% in less than 6 months.
Experience
Work history, roles, and key accomplishments
Provided technical support via voice, email, and remote assistance, resolving hardware, software, network, and application issues. Managed incidents using ticketing systems, ensured SLA adherence, and performed root cause analysis.
Sr eSupport officer
Knoah Solutions
Apr 2022 - Feb 2023 (10 months)
Provided accurate and complete information using appropriate methods and tools. Scored in the top 10% for successful issue resolution and ensured superior customer experience.
Customer Service Representative
Faber
Dec 2020 - Dec 2021 (1 year)
Received #3 Customer Service Representative award in the Western Region. Made 30+ outbound calls daily for payment follow-ups and spearheaded a referral program that increased customer base by 15%.
Education
Degrees, certifications, and relevant coursework
VNR Vignana Jyothi Institute of Engineering and Technology
Diploma, Electrical & Electronics
2013 - 2016
Grade: 7
Completed a Diploma in Electrical & Electronics Engineering from 2013 to 2016.
Sri Sai Grammar High School
Secondary School Certificate, General Studies
Grade: 8.8
Completed secondary school education with a GPA of 8.8.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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