Hari Prasad
@hariprasad12
Service Desk Analyst supporting Nestlé operations, resolving SAP and EDI issues and automating reports.
United StatesWhat I'm looking for
At Nestlé, I troubleshoot data and system issues across SAP, ERP, and EDI feeds, and track escalated problems through resolution. I also built Power BI dashboards for more than 1,000 SKUs, cutting weekly report preparation time by 40%.
At FedEx, I investigated shipment exceptions and order discrepancies, documenting root causes and escalating issues to cross-functional teams and external partners. My reporting and process improvements helped reduce recurring exceptions by 15% and save more than six hours of work each week.
I'm seeking a Service Desk Level 1 Analyst role where I can deliver fast, accurate first-level support and grow within an ITIL-aligned service desk. I bring experience with ticketing and issue tracking, Microsoft 365, Windows, and Lean Six Sigma problem-solving training.
Experience
Work history, roles, and key accomplishments
Serve as a point of escalation between internal planning teams and external vendors/carriers, logging and tracking issues to resolution. Troubleshoot data and system issues across SAP, ERP, and EDI feeds, and perform root-cause analysis to improve fill rates and reduce excess stock.
Investigated shipment exceptions and order discrepancies, documenting root causes and escalating to cross-functional teams. Delivered daily and weekly operational reports using SQL and Excel with high data accuracy, and automated KPI reports to save time and reduce errors.
Education
Degrees, certifications, and relevant coursework
Central Michigan University
Master's, Engineering Management
2023 - 2025
Master's in Engineering Management from Central Michigan University, completed in May 2025.
Jawaharlal Nehru Technological University Anantapur
Bachelor's, Supply Chain Management
2017 - 2021
Bachelor's in Supply Chain Management from Jawaharlal Nehru Technological University Anantapur, completed in June 2021.
ASCM
APICS CSCP (Certified Supply Chain Professional), Supply Chain
Certified Supply Chain Professional (CSCP) certification from ASCM.
International Standard
Lean Six Sigma Green Belt, Lean Six Sigma
Lean Six Sigma Green Belt certification from International Standard.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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