Hari Haran
@hariharan19
Help Desk Agent at TRANSUNION resolving escalated customer issues through real-time chat support.
IndiaWhat I'm looking for
At TRANSUNION, I deliver real-time chat support to global customers, handling technical and non-technical queries with a focus on escalation handling and customer satisfaction. I work with cross-functional teams to resolve complex issues, escalate unresolved cases, and follow up.
At Sutherland, I provided voice-based support for e-commerce clients, helping with replacement, refund, and order-tracking queries. I'm building skills in IT support, including ITIL fundamentals, ServiceNow, Microsoft 365, and Active Directory.
Experience
Work history, roles, and key accomplishments
Deliver real-time support to global customers via chat, ensuring high CSAT scores and low Average Handling Time. Manage technical and non-technical queries with a focus on escalation handling and customer satisfaction.
Provided voice-based support for e-commerce clients, handling product replacement and refund queries. Assisted customers with order tracking, issue resolution, and escalations with a customer-first approach.
Education
Degrees, certifications, and relevant coursework
KCS Kasi Nadar College of Arts and Science
Bachelor of Computer Applications, Computer Applications
Grade: First Class
Graduated with a Bachelor of Computer Applications (BCA) in 2022, achieving First Class as per the provisional certificate.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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