Open to opportunities

Hardik Salvi

@hardiksalvi

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Strategic operations leader with 20 years of proven success.

India

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What I'm looking for

I am looking for a role that challenges me to drive operational excellence and fosters a culture of continuous improvement, while also providing opportunities for professional growth and leadership development.

I am a strategic and performance-focused operations leader with nearly 20 years of experience in driving operational excellence, business growth, and customer satisfaction across diverse service sectors. As a Certified Advanced Lean Six Sigma Green Belt professional, I have a strong command of process improvement, cost optimization, and change management principles. My expertise lies in streamlining workflows, enhancing productivity, and leading cross-functional teams across multi-location operations.

Currently, I serve as the Operations Head at Aakriti Slim, where I lead a team of over 45 across six centers. I have successfully developed and implemented daily operations plans, maintained operational readiness of equipment, and partnered with vendors to manage substantial inventory budgets. My efforts have resulted in a 30% increase in profit margins and a 40% boost in sales through effective negotiation and up-selling techniques. I am committed to continuous improvement and fostering a high-performance culture aligned with organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Operations Head

Current

Aakriti Slim

Nov 2011 - Present (13 years 6 months)

Developed and implemented daily operations plans, including lead generation, employee assignments, and promotional strategies. Successfully managed over Rs.50 lakhs in inventory and increased profit margin by 30% through vendor negotiations, while also reducing administrative waste by 50% weekly and boosting sales by 40%. Built, supervised, and mentored 45 team members across 6 centers, enhancing

Process Improvement Cost Optimization Sales Strategy Team Leadership Inventory Management Vendor Management Budgeting Customer Feedback Analysis

Team Leader

Transcontinental E Services Pvt Ltd

Managed a team of 35-40 full-time employees in the international reservations and ticketing division. Designed and implemented a training module to simplify international reservation processes, enhancing team motivation through structured performance incentives.

Team Leadership Performance Management International Reservations Ticketing Customer Service

Human Resource Coordinator

Gracilite Health Club

Screened candidate resumes and coordinated interviews in alignment with job requirements. Assisted in recruiting, training, and team-building activities to foster a collaborative work environment. Implemented retention strategies, improving employee satisfaction and business growth.

Recruitment Training Team Building Employee Retention Interview Coordination

Customer Service Assistant

JetAirways India Pvt Ltd

Managed flight reservations using the SABRE system, ensuring seamless customer service during delays and rescheduling. Proactively assisted passengers in rebooking and accommodations during disruptions, maintaining high service standards.

Customer Service Flight Reservation Sabre Crisis Management Passenger Assistance

Education

Degrees, certifications, and relevant coursework

The University of Northampton

MBA, Operations Management

Grade: with distinction

Completed an MBA program with a focus on Operations Management, achieving distinction. Undertook a practical study of the Indian Aviation Industry for the dissertation, examining service quality within the sector.

Institute of Technology and Management

MBA, Operations Management

Grade: with merit

Pursued an MBA in Operations Management, specializing in Supply Chain Management. Gained expertise in lean management strategies, focusing on efficiency and process optimization.

International Air Transport Association (IATA)

Diploma, Airline Management

Acquired a Diploma in Airline Management, gaining in-depth knowledge of aviation operational frameworks. Developed a comprehensive understanding of industry standards and practices.

Mumbai University

Bachelor's, Commerce

Completed a Bachelor's degree in Commerce, with a strong focus on operational strategies. Developed foundational knowledge in financial management and business principles.