Hannaliz Kalaw
@hannalizkalaw
I am a customer service professional and virtual assistant for bookings.
What I'm looking for
I am a hardworking customer-focused professional with experience across radio broadcasting, hospitality, sales, and remote administrative support. I take pride in entertaining and engaging audiences as a former radio DJ while delivering clear, friendly communication in every customer interaction.
I have worked as a booking agent, outbound customer representative, Globe agent, and most recently as a virtual assistant handling ticket purchasing for events—roles that strengthened my organization, attention to detail, and ability to meet strict deadlines. I have also been recognized with certificates for sales training, lead generation (average score 90.25), and a certificate of appreciation for dedication and resilience at work.
I speak English, Filipino, Waray-Waray and basic Korean, and have academic background in civil engineering and elementary education studies. I am seeking a challenging position where I can apply my customer service, bookings and purchasing skills while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Purchasing Remote
Apr 2024 - Present (1 year 5 months)
Responsible for purchasing tickets for a variety of concerts and events. Required strong organizational skills, attention to detail, and the ability to work efficiently under deadlines.
Agent
Outbound Customer Representative
Nov 2023 - Present (1 year 10 months)
Reached out to customers first, primarily for sales-oriented purposes. Pitched new products, seasonal offers, and discounts, and attempted to upsell and cross-sell to customers.
Agent
Globe
Sep 2018 - Present (7 years)
Established relationships with new customers and maintained and grew relationships with existing customers. Strived to improve customer satisfaction through excellent customer service and identified and responded to client needs.
Agent
Booking Agent
Sep 2018 - Present (7 years)
Managed business air travel for clients, acting as a key ally in ensuring smooth business trips. Focused on efficient flight booking and travel arrangements.
Service Crew
Catering Services
Mar 2017 - Present (8 years 6 months)
Loaded and unloaded plates, silverware, and other service equipment. Served courses, cleared dishware, and ensured guests' dining needs were met.
Disc Jockey
Radio DJ
Jul 2015 - Present (10 years 2 months)
Played a valuable role in entertaining listeners and keeping them engaged with the radio station. Chose appropriate music for the audience and talked to listeners to create a connection between the station and its listeners.
Education
Degrees, certifications, and relevant coursework
Samar State University
Bachelor of Elementary Education, Elementary Education
2016 - 2016
Completed one semester of Bachelor of Elementary Education at Samar State University. Gained initial insights into educational theories and practices.
Samar State University
Bachelor of Science, Civil Engineering
2015 - 2016
Undertook studies in Civil Engineering at Samar State University. Focused on the principles and applications of civil engineering.
Samar National School
Not applicable, General Studies
2011 - 2015
Attended Samar National School for secondary education. Developed a broad understanding across various subjects.
Catbalogan 1 Central Elementary School
Not applicable, General Studies
2005 - 2011
Completed primary education at Catbalogan 1 Central Elementary School. Gained foundational knowledge and skills during this period.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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