Hannah Ross

I’m a customer-centered Pharmacy Technician with 7+ years of experience in high-responsibility, customer-facing environments. In my Mental Health Pharmacy Technician role (NHS Ayrshire & Arran), I deliver professional, empathetic service, respond to queries clearly (often simplifying complex information), and maintain confidentiality while handling sensitive information responsibly.

I previously worked as a Pharmacy Dispenser (Central Pharmacies LTD), where I built strong listening and rapport skills in a busy public-facing setting, managed customer requests with care, and maintained accurate records by following strict procedures. I’m highly organised and detail-oriented, comfortable working independently and collaborating with wider teams, and I’m adaptable—currently improving my Spanish through a Santander scholarship while having full working rights in Spain and the UK.