Hannah Nzisa
@hannahnzisa
I resolve high-volume customer issues and manage accounts across insurance, engineering, and digital services.
KenyaWhat I'm looking for
At 22Bet Partners, I provide live chat and email support to a global customer base, handling more than 250 interactions daily while maintaining an average issue resolution time under 10 minutes. I resolve account verification, payment, withdrawal, promotion, and platform-functionality enquiries while partnering with technical and operational teams on escalations.
I've also supported insurance customers at Valuecare Insurance Agency and led retention initiatives at Suntouch Engineering. My work spans onboarding, KYC and document verification, CRM records, complaint resolution, reporting, and proactive follow-up that strengthens customer relationships.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
22Bet Partners
Apr 2026 - Present (4 months)
Provide live chat and email support to customers across North America, APAC and other international markets, handling over 250 customer interactions daily while consistently meeting service quality standards. Maintain an average issue resolution time of under 10 minutes by analysing customer concerns quickly and delivering accurate, solution-focused support.
Customer Service Assistant
Valuecare Insurance Agency
Feb 2024 - Jan 2026 (1 year 11 months)
Managed 30–50 customer enquiries each week across phone, email and walk-in channels, consistently delivering professional and responsive customer service. Assisted customers with insurance quotations, policy renewals, claims documentation and general policy enquiries, ensuring a smooth customer journey.
Customer Retention Manager
Suntouch Engineering
Jan 2021 - Nov 2023 (2 years 10 months)
Managed customer retention initiatives that strengthened long-term client relationships and encouraged repeat business. Conducted structured follow-ups with customers after service delivery, identifying concerns early and improving overall customer satisfaction.
Education
Degrees, certifications, and relevant coursework
KCA University
Bachelor of Commerce, Marketing & Management
Bachelor of Commerce (Honours) in Marketing & Management from KCA University, completed in 2020.
KCA University
Diploma, Business Management
Diploma in Business Management from KCA University, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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