Open to opportunities

Hannah McInnis

@hannahmcinnis

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Versatile operations and customer service professional with 5+ years experience.

United States

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What I'm looking for

I am looking for a role that challenges my operational skills and offers opportunities for growth in a dynamic environment.

I am a dedicated operations and customer service professional with over five years of experience in fast-paced environments. My expertise lies in administrative coordination, cross-functional team leadership, and exceptional customer engagement. I have a proven track record of optimizing workflows, improving service quality, and managing payroll and logistics effectively.

Throughout my career, I have successfully implemented systems that enhance team performance and customer satisfaction. For instance, I improved shipping logistics by 45% and boosted customer service response time by 40% through strategic CRM transitions and team training. My ability to redesign operational layouts has increased warehouse efficiency by 76%, showcasing my commitment to continuous improvement and operational excellence.

Currently, I serve as the Director of Operations at Healing Emotionally Mentally Physically LLC, where I lead multiple departments and oversee logistics to ensure timely production and inventory accuracy. I am passionate about developing performance reports and aligning operations with strategic goals, and I thrive in environments that challenge my problem-solving skills and adaptability.

Experience

Work history, roles, and key accomplishments

Current

Director Of Operations

Current

Healing Emotionally Mentally Physically LLC

Jan 2022 - Present (3 years 6 months)

Led 8 departments across operations, customer service, logistics, and administration in a multi-million-dollar company. Oversaw logistics and day-to-day operations to ensure on-time production, shipping, and inventory accuracy.

Operations Management Customer Service Logistics Payroll Administration Data Analysis Project Management Strategic Planning Team Leadership Inventory Management

Back End Operations Manager

Healing Emotionally Mentally Physically LLC

Jan 2021 - Present (4 years 6 months)

Managed production and inventory teams, ensuring efficient task delegation and process improvement. Oversaw ordering of all products and supplies to meet inventory needs and production demands.

Production Management Inventory Management Payroll Processing Regulatory Compliance Process Improvement Team Leadership Supply Chain Management Data Tracking

Customer Service Manager

Healing Emotionally Mentally Physically LLC

Jan 2020 - Present (5 years 6 months)

Led customer service efforts, ensuring exceptional support and customer satisfaction. Developed service policies and created knowledge bases to support staff in resolving inquiries.

Customer service management Policy Development Escalation Management Customer Feedback Analysis Process Improvement Communication Team Leadership Problem Solving

Education

Degrees, certifications, and relevant coursework

Hernando eSchool

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.