At Accenture, I own service delivery and operational governance for a major UK retail client, aligning service performance, delivery priorities, and business expectations.
I lead service reviews, business operations discussions, escalations, and delivery planning with business and technical stakeholders. I also review SLAs, KPIs, recurring issues, and operational risks to support service stability.
During major incidents, I bring technical teams and stakeholders together to drive resolution, manage business impact, and maintain clear communication. I also coordinate service transitions, handovers, and operational readiness.
Previously at Accenture, I managed an application support team involved in DevOps, automation, microservices management, and front-end support. I have hands-on experience with AWS, CI/CD deployments, shell scripting, IBM DB2 SQL, and WebSphere Application Server.
