Open to opportunities

Hannah Godfrey

@hannahgodfrey

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First Class Business Management graduate delivering clear market insights and customer-focused service.

United Kingdom

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What I'm looking for

I’m looking for a role where I can combine market research and data-driven reporting with strong customer service. I want a fast-paced team that values clear communication, responsibility, and continuous improvement.

I’m a First Class Honours Business Management graduate with international experience studying luxury fashion management. I adapt quickly, manage multiple priorities, and consistently deliver high-quality results in fast-paced environments—supported by my experience across hospitality, customer service, administration, and market research.

In market research, I collected and analysed primary consumer research to identify trends, organised large datasets in Excel, and produced client-ready reports with actionable insights. I also bring strong front-of-house strengths from VIP hospitality and barista/server roles—handling cash accurately, maintaining health & safety compliance, and applying upselling to boost beverage sales by 20% per event.

Experience

Work history, roles, and key accomplishments

Barista/server

The Bluebell Cafe

Jul 2025 - Oct 2025 (3 months)

Provided efficient, friendly customer service by serving food and making coffees. Processed transactions accurately and maintained health & safety compliance.

Customer Service Barista Coffee Preparation Cash Handling Health & Safety Compliance Organisation

Market Research Assistant

Team 20/60

Aug 2024 - Apr 2025 (8 months)

Collected and analysed primary market research to identify consumer trends. Organised large datasets in Excel and produced client-ready reports and insights, presenting findings to support strategic planning.

Market Research Primary Research Data Analysis Excel Reporting Client Presentations Strategic Planning

Server /bartender

Drayton Crown

Jul 2024 - Aug 2024 (1 month)

Delivered efficient, friendly service to customers, serving tables, pulling pints, and making mixed drinks. Processed transactions accurately and maintained health & safety compliance.

Customer Service Cash Handling Mixed Drinks Health & Safety Compliance Teamwork

Suite Host

First Direct Arena

Nov 2022 - Jun 2023 (7 months)

Provided VIP hospitality service during high-profile events. Applied upselling techniques, boosting beverage sales by 20% per event.

VIP Hospitality Customer Service Upselling Beverage Sales Cash Handling Teamwork

Waitress

El’s Gourmet

May 2022 - Jun 2022 (1 month)

Delivered attentive customer service in a busy café environment. Operated coffee machines and managed POS transactions.

Customer Service Coffee Machine Operation POS Time Management Cash Handling

Education

Degrees, certifications, and relevant coursework

University of Leeds

Bachelor of Science (BSc) in Business Management, Business Management

2021 - 2025

Grade: First Class Honours

Completed a BSc in Business Management (First Class Honours) at the University of Leeds, including a year abroad in Spain focused on luxury fashion management.

Taunton School

A-Levels, A-Levels (Economics, English Literature, History)

Completed A-levels in Economics and English Literature (A grades) and History (B grade) at Taunton School.

Taunton School

GCSEs, GCSEs

Completed 9 GCSEs including English and Maths, as well as subjects including Economics, French, English Literature, Drama, Chemistry, Biology, Physics, and Religious Studies.