Open to opportunities

Hannah C

@hannahc1

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I grow enterprise SaaS accounts through onboarding, retention, renewals, and strategic upsells.

United States

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What I'm looking for

I'm looking to grow enterprise SaaS accounts through customer onboarding, adoption, retention, renewals, and strategic upsells while partnering cross-functionally to deliver tailored customer outcomes.

At MachineMax, I managed onboarding, product configuration, account health, renewals, and strategic growth across approximately 20 SaaS accounts, helping drive a 25% increase in annual recurring revenue through upsell conversations. I project-managed 4G hardware deployments with implementation timelines under two weeks post-install and supported 100% customer retention and a 0% churn rate during my tenure.

I've partnered closely with Engineering, Hardware, Product Development, Sales, Data Science, Finance, and Operations to resolve customer issues and deliver tailored outcomes. Across LifeWorks, Ulta, and prior client-facing roles, I've built long-term relationships, led client kickoff calls, trained customers and teammates, and brought a client-first approach to complex account management.

Experience

Work history, roles, and key accomplishments

Experience Manager

Ulta

Aug 2024 - Aug 2025 (1 year)

Designed tailored solutions to meet customer needs while maintaining service quality. Partnered cross-functionally to improve customer experience and resolved escalated issues to restore satisfaction.

Customer Service Cross Functional Collaboration Escalation Management Staff Management

Customer Success Manager

MachineMax

Nov 2022 - Apr 2024 (1 year 5 months)

Gathered customer requirements and planned product configurations for accounts ranging from $7K to $80K+ ACV. Coordinated travel and onsite engagement for major US customers, driving a 25% increase in annual recurring revenue through upsell conversations.

Customer Onboarding Account Management Product Configuration Cross Functional Collaboration Escalation Management Strategic Account Management Project Coordination SaaS B2B Customer Success Salesforce HubSpot Jira Workday

Account Service Representative

LifeWorks

Jul 2021 - Nov 2022 (1 year 4 months)

Managed relationships with client HR teams and senior stakeholders across a 250+ account book of business. Led monthly client kickoff calls and partnered with Finance and Sales to execute contracts and renewals.

Account Management Customer Success Stakeholder Management Contract Management Training

Account Manager

The Jacobson Group

Jun 2022 - Sep 2022 (3 months)

Sourced and screened candidates against insurance industry job descriptions, conducting interviews and interview prep. Maintained communication with placed candidates and delivered performance feedback and coaching.

Interviewing Candidate Screening Client Communication

Client Care Representative

LifeWorks

Jan 2020 - Jul 2021 (1 year 6 months)

Documented security operations center alerts and provided businesses with essential resources post-incident. Maintained detailed records for over 200 customer accounts and de-escalated conflicts with distressed customers.

Customer Service Documentation Conflict Resolution Attention To Detail

Sales Representative

US Lawshield

Jul 2019 - Feb 2020 (7 months)

Improved sales revenue by 45% by enhancing strategic customer relationship management. Delivered presentations on safeguarding 2nd Amendment rights and assessed customer needs to recommend optimal products.

Sales Customer Relationship Management Management Presentations Upselling Database Management

Aerospace Ground Equipment Journeyman

US Air Force

May 2014 - Mar 2018 (3 years 10 months)

Developed progressive plans and communicated instructions to employees while monitoring performance. Executed scheduled, preventative, and heavy maintenance on aerospace ground equipment.

Maintenance Team Coordination Training Policy Development Project Management