HB

Open to opportunities

Hannah Bashorun

@hannahbashorun

Detail-oriented Administrative Assistant with 5+ years supporting confidential, high-pressure clinical and operations environments.

What I'm looking for

I’m looking for a role where I manage schedules, protect confidential records, and coordinate clear communication in a fast-paced environment—using privacy-first processes and operational automation to improve efficiency and service quality.

I’m a detail-oriented Administrative Assistant with over 5 years of experience supporting sensitive, high-pressure environments, including maternity and medical care settings. I’m trusted for discretion, accuracy, and emotional awareness, maintaining consistent zero error rates in confidential correspondence and 100% compliance with data privacy standards.

I’ve digitised patient records for a high-volume maternity ward, reducing file retrieval time by 40% while ensuring 100% compliance with data privacy regulations. I also optimize inter-department communication to eliminate scheduling conflicts, and manage complex medical appointment cycles and confidential correspondence for senior clinical staff.

Earlier in my career, I led end-to-end spa operations as an Operations Manager, introducing automated invoicing and booking systems to increase operational efficiency by 25%. I build comprehensive SOPs for client intake and inventory management, reduce waste and supply costs, and support strong service delivery through scheduling excellence, CRM management, and real-time performance reporting.

Experience

Work history, roles, and key accomplishments

GH

Clinical Assistant

Golden Infirmary Maternity Hospital

Jan 2025 - Jan 2026 (1 year)

Spearheaded digitisation of patient records for a high-volume maternity ward, reducing file retrieval time by 40% and maintaining 100% compliance with data privacy regulations. Optimized inter-department communication across 4 medical units to eliminate scheduling conflicts and increase daily patient throughput by 15%.

Patient Records Digitisation Scheduling Data Privacy Compliance Appointment Management Emergency Workflow Support

GS

Operations Manager

Glow by Glamdaisy Spa

Jan 2024 - Jan 2025 (1 year)

Directed end-to-end operations and administrative functions, increasing operational efficiency by 25% by introducing automated invoicing and booking systems. Built SOPs for client intake and inventory management, reducing waste and supply costs by 18% in the first 6 months.

Operations Management Invoicing booking systems SOP Development Inventory Management Supplier Relationship Management Social Media Strategy

GS

Senior Esthetician

Grace Couture and Spa

Jan 2023 - Jan 2024 (1 year)

Oversaw daily branch operations and staff scheduling for a multi-disciplinary team, achieving 95% occupancy through proactive outreach and scheduling. Automated branch revenue tracking and performance reporting to provide real-time insights that informed quarterly budget allocations.

Branch Operations Staff Scheduling Client Escalation Management performance reporting

TS

Esthetician

Tej Saloon and Spa

Jan 2021 - Jan 2023 (2 years)

Managed high-volume appointment calendars and follow-up communications, achieving a 90% client rebooking rate through meticulous CRM management. Standardized client record keeping and data entry protocols, supporting seamless service delivery for 500+ active client profiles.

Appointment Scheduling CRM Management Client Records Calendar Management Confidentiality Customer Retention

Education

Degrees, certifications, and relevant coursework

UP

University of the People

Bachelor of Science, Health Science

In progress BSc in Health Science at the University of the People, expected to complete in 2027.

Tech stack

Software and tools used professionally

Gmail

Google Workspace

Increase

Remote

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