Ruth Ekegbo

I've supported customer service and operational workflows at Glonice Ventures, maintaining accurate digital records for 100+ daily customer interactions and achieving an 85% first-contact resolution rate.

At Benny's Elite Services, I coordinate event-related client communication, service logistics, follow-ups, and documentation from initial inquiry through delivery. I help keep requests on schedule while supporting a 90% client satisfaction and retention rate.

As Secretary and Administrative Assistant at Goodnews Diagnostic Center, I managed front-desk administration, patient scheduling, and documentation for 50+ patients weekly. I digitized 500+ patient records, reduced average wait time by 20%, and helped reduce missed appointments by 15%.

Across healthcare, remote, and client-facing settings, I've maintained confidential records, coordinated stakeholders, managed competing priorities, and supported smooth day-to-day operations using Microsoft Office, CRM systems, and digital record tools.