Open to opportunities

Hamza Sarfraz

@hamzasarfraz

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Specialist skilled in boosting customer satisfaction, streamlining operations, and driving results.

Pakistan

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What I'm looking for

Looking for a challenging role that utilizes my technical and communication skills to provide excellent customer service and support.

Dedicated and flexible Customer and Technical Support Specialist with experience in providing prompt and sympathetic customer service in fast-paced environments. Proven ability to work effectively with cross-functional teams to communicate and collaborate, transforming obstacles into pleasant experiences.

Skilled in technical writing, business communication, and web development, with a strong background in customer relations and technical support. Proficient in using tools such as Zendesk, LiveChat, and TSQL to ensure smooth operations.

Achievements include writing external and internal user guides, improving Zendesk stats from 57% to 100% within 6 months, and being awarded Employee of the Month for several months.

Experience

Work history, roles, and key accomplishments

Customer and Technical Support Specialist

Autymate Technologies

Jul 2022 - Oct 2023 (1 year 3 months)

Provided prompt and sympathetic customer service in hectic settings, worked with cross-functional teams to effectively communicate and collaborate to transform obstacles into pleasant experiences.

Customer Support Technical Writing Communication Zendesk Collaboration