Elisabeth Bremnes
@elisabethbremnes
Experienced multilingual customer service supervisor driving team performance and client success.
PortugalWhat I'm looking for
I am an experienced customer service supervisor with a background in education and frontline retail support, fluent in Norwegian, English and proficient in several Scandinavian languages. I lead multicultural teams across Norwegian, Swedish, Danish, Finnish and English markets, deliver KPI-driven performance improvements, manage client relationships and handle escalations for complex cases including healthcare and FAANG clients.
I combine hands-on coaching, quality assurance and workforce planning with strong operational skills in Zendesk, Salesforce and Genesys PureCloud. My strengths include mentoring, data-informed reporting, GDPR compliance and problem resolution, and I continually seek opportunities to grow teams and improve customer experience.
Experience
Work history, roles, and key accomplishments
Supervisor
Teleperformance Portugal
Jan 2018 - Present (7 years 9 months)
Led multilingual teams across Nordic and English markets, produced KPI reports and trend analyses, managed quality, coaching, workforce planning and client relationships including business reviews to improve performance.
Customer Service Representative
Teleperformance Portugal
Jan 2017 - Dec 2018 (1 year 11 months)
Provided customer experience support for Nordic markets, handled high-priority cases and Klarna payment disputes, used Zendesk and contributed to social media and app review workflows to improve resolution rates.
Sales Assistant
Elkjøp Megastore Tromsø
Jan 2014 - Dec 2017 (3 years 11 months)
Delivered customer service and product demonstrations, managed sales transactions and cash settlement, and handled complaint resolution to maintain customer satisfaction and meet store sales targets.
Primary School Assistant
Vigernes and Kjeller Elementary School
Jan 2007 - Dec 2012 (5 years 11 months)
Supported children's development through age-appropriate lessons and creative activities, collaborated with parents, and fostered an inclusive classroom environment to improve student engagement and growth.
Education
Degrees, certifications, and relevant coursework
Teleperformance Portugal
TOPS Foundation Certificate, Management and administration
2025 - 2025
Completed the TOPS Foundation program covering management and administration competencies.
Teleperformance Portugal
Supervisor Foundation Certificate, Management and administration
2018 - 2018
Completed the Supervisor Foundation program focused on management and administration skills for supervisory roles.
Teleperformance Portugal
Jump Career Development Program, Management and administration
2018 - 2018
Completed the Jump career development program focused on leadership, technical and behavioral skills.
UNUiT The Arctic University of Norway
Bachelor of Education, Education
2013 - 2017
Completed a Bachelor in Pedagogy with a focus on education and child development.
Bjorknes Private School
Certificate of Competence
2012 - 2013
Certificate of Competence awarded following coursework at Bjorknes Private School.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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