Hamphrey Ogolla
@hamphreyogolla
I improve customer service, finance, and logistics operations through analysis and coordination.
KenyaWhat I'm looking for
I'm building end-to-end operational experience at Siginon Group through rotations in logistics, warehousing, clearing and forwarding, customer service, and operational support. I review SOPs, map workflows, support cargo documentation, and identify bottlenecks affecting turnaround time and service quality.
Previously at Poa! Internet, I managed high-volume customer support across voice, email, Freshchat, and social media. I maintained customer retention above 95% through first-contact resolution, technical troubleshooting, service recovery, billing support, and performance reporting.
My finance background includes revenue reconciliation, reporting, audit preparation, forecasting, and budgeting support with the County Government of Nakuru, alongside financial advisory experience at Britam Insurance. I bring a customer-focused, analytical approach to improving processes, documentation, and cross-functional delivery.
Experience
Work history, roles, and key accomplishments
Graduate Management Trainee
Siginon Group
May 2026 - Present (4 months)
Participating in structured cross-functional rotations across logistics, warehousing, clearing and forwarding, and customer service. Reviewing SOPs, supporting import/export processes, and contributing to process improvement.
Customer Service Representative
Poa! Internet
May 2024 - May 2026 (2 years)
Managed high-volume inbound customer interactions covering technical support, billing, and service recovery. Achieved over 95% customer retention and prepared performance reports to support service improvements.
Finance Intern
County Government of Nakuru
Jan 2024 - Apr 2024 (3 months)
Supported revenue collection monitoring, reconciliation, and reporting. Assisted with financial reporting, audit preparation, and revenue forecasting for budgeting and planning.
Financial Advisor
Britam Insurance
Nov 2021 - Aug 2023 (1 year 9 months)
Conducted client needs assessments and recommended insurance solutions. Exceeded sales targets through relationship management and needs-based selling, while maintaining compliance with regulatory requirements.
Education
Degrees, certifications, and relevant coursework
Zetech University
Bachelor of Commerce, Finance
2019 - 2024
Pursued a Bachelor of Commerce with a focus on Finance, gaining knowledge in financial analysis, budgeting, and reporting.
Kenya College of Insurance
Certificate of Proficiency, Insurance
Earned a Certificate of Proficiency in Insurance, covering insurance principles and practices.
Migori Township Secondary School
Kenya Certificate of Secondary Education, General Studies
Grade: B-
Completed secondary education and obtained the Kenya Certificate of Secondary Education (KCSE) with a grade of B-.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
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